By placing an order with Pet and Tortoise World, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

1. About Us

Pet and Tortoise World supplies accessories and bespoke, made-to-order timber products for pets, including tortoises. All products are supplied subject to these Terms and Conditions.

For enquiries, please contact:
Email: alan@petandtortoiseworld.co.uk
Telephone: 07857 787797

2. Orders

All orders are subject to availability and acceptance.

We reserve the right to refuse or cancel any order at our discretion.

Bespoke timber products are built to order and manufactured specifically to customer specifications.

Once an order has been placed, you will receive confirmation of acceptance.

3. Pricing and Payment

All prices are shown in GBP (£).

Payment must be made in full at the time of ordering.

We reserve the right to amend prices at any time, but changes will not affect orders already accepted.

PayPal and other advertised payment methods may be used. Any transaction fees incurred are non-refundable.

4. Delivery

Delivery times provided are estimates and may vary depending on workload and product type.

Built-to-order timber products may require additional lead time.

We are not responsible for delays caused by couriers or events beyond our control.

Risk of loss or damage passes to the customer upon delivery.

5. Accessories – Cancellation & Returns

If you are not entirely satisfied with an accessory item, you may return it within 7 working days of receipt for a refund or exchange.

Conditions:

Items must be unused, in original condition, and in original packaging.

Return postage costs are the responsibility of the customer.

You may cancel an accessory order at any time prior to dispatch without giving a reason.

To request a return or cancellation, please contact us using the details provided above.

6. Timber Products – Cancellation & Returns

This section applies to all bespoke, built-to-order timber products, including tortoise tables, stands, mesh lids, gates, and hibernation boxes.

Orders may be cancelled before construction begins, with a refund issued minus any PayPal fees incurred.

If cancelled after construction has commenced, a £40 cancellation fee will apply and be deducted from the refund.

Once construction is complete, the order cannot be cancelled.

Due to the bespoke nature of these products, timber items are non-returnable and non-refundable once delivered, unless faulty.

7. Faulty or Damaged Goods

If an item arrives faulty or damaged, you must notify us within 48 hours of delivery, providing a description and photographic evidence where possible.

We will assess the issue and, where appropriate, offer a repair, replacement, or refund in accordance with consumer law.

8. Use of Products

All products are intended for animal housing or accessories only and must be used as described.

It is the customer’s responsibility to ensure products are suitable for their specific animal and environment.

Pet and Tortoise World accepts no liability for injury, loss, or damage arising from misuse, modification, or improper installation of products.

9. Limitation of Liability

To the fullest extent permitted by law:

Pet and Tortoise World shall not be liable for indirect or consequential losses.

Our total liability shall not exceed the purchase price of the goods supplied.

Nothing in these Terms affects your statutory consumer rights.

10. Intellectual Property

All content on this website, including text, images, and designs, remains the property of Pet and Tortoise World and may not be reproduced without prior written consent.

11. Privacy

Customer information is handled in accordance with our Privacy Policy and will not be shared with third parties except where required to fulfil an order or by law.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.